Cabanon Support
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Frequently asked questions.
Products
What is the difference between a trailer tent and a folding caravan?
A trailer tent, also known as a folding caravan, combines the freedom of traditional camping with the comfort of a caravan. It features a tent structure that folds out from a compact trailer base, providing a spacious and comfortable living area. This design offers the convenience of easy towing and compact storage, making it ideal for both short getaways and extended adventures
What size tent should I choose for my campsite?
The ideal tent size depends on the number of guests, layout preferences, and available space. For example, glamping lodges can accommodate 4 to 6 people, while group tents can host larger groups, depending on the model.
Are trailer tents suitable for all weather conditions?
Yes, trailer tents are constructed with high-quality, weather-resistant materials, including waterproof and breathable fabrics, ensuring comfort and protection in various climates
How customizable are glamping tent accommodations?
Glamping lodges offer maximum flexibility. You can equip them with kitchen and bathroom modules, heating options, furniture, and more. This allows you to tailor each lodge to your guests’ expectations and your site’s style.
Can group tents be customized or extended?
Absolutely. Many of our models allow for the addition of features like storage awnings, ground sheets, or even platform installations. Our team can help you configure the ideal setup for your specific needs.
Can glamping lodges be installed on uneven or soft ground?
Yes, our lodges are adaptable to different terrains. They can be installed directly on flat ground or on an elevated wooden platform. Optional ground solutions ensure stability and safety, even on challenging surfaces.
Can I tow a trailer tent with a small car?
Absolutely. Cabanon’s trailer tents are lightweight and designed for easy towing, making them compatible with most vehicles, including small and electric cars
Order
What payment methods are accepted?
We accept payments via credit card through a secure online system. All transactions are encrypted to ensure your data is protected
When will my order be dispatched?
All orders are typically dispatched within 48 hours after payment confirmation. If available, you will receive a tracking link via email once your package is dispatched.
Can I combine multiple items into a single order to save on shipping?
Yes, we recommend combining multiple items into a single order for the best shipping value. Please note that separate orders cannot be merged after checkout, and each order will incur its own shipping fee. For further information, contact our customer support.
Can I cancel my order if it is delayed?
Delays in delivery cannot lead to cancellation or compensation, unless otherwise agreed. This applies especially in cases of non-compliance with payment terms or force majeure.
How are my products packaged for shipping?
All items are packed in sturdy, appropriately sized boxes using high-quality protective materials to ensure they arrive in perfect condition, even for fragile products.
Assembly
How long does it take to set up a Cabanon trailer tent?
Cabanon’s trailer tents are designed for efficiency, allowing for setup times that can be as quick as 15 minutes, depending on the model and experience level.
How easy is it to set up a group tent?
Our group tents are engineered for quick and straightforward assembly. Most models feature a simplified frame system that allows for fast setup, even with minimal personnel and experience.
Do I need special tools to assemble my glamping lodge?
Most glamping tents are designed for straightforward assembly without the need for specialized tools. However, certain customizations, like elevated platforms or integrated kitchens, may require additional support.